Shipping policy
Shipping Policy
Storyteller by Ruba
Thank you for shopping with Storyteller by Ruba, home to Brontë & Dickens, Muslim Hero, and our collections of thoughtfully designed merchandise.
Made-to-Order Production
Many of our products are made especially for you. We work with trusted production and fulfillment partners, including Printful and Printify, to produce and ship merchandise directly to our customers.
Because products are made to order, production times may vary depending on the item, availability, and fulfillment location.
Shipping & Delivery
Shipping times vary depending on the product, shipping destination, carrier, and fulfillment location.
Delivery estimates are approximate and may be affected by holidays, weather, customs processing, or carrier delays.
Shipping Rates
Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.
Multiple Shipments
If you order multiple items, they may be produced and shipped separately. Your order may therefore arrive in more than one package.
Order Tracking
Once your order ships, tracking information will be provided when available.
International Orders
For international shipments, customs duties, import taxes, or other charges may apply depending on the destination. Any charges not collected at checkout may be the customer’s responsibility, subject to applicable law.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, missing, or arrives damaged, please contact us. We will investigate with our fulfillment partners and shipping carriers and work toward an appropriate resolution.
Contact Us
For shipping questions or assistance with an order, please contact:
Please include your order number when contacting us.